Carpet Cleaning Hammersmith Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Hammersmith provides professional cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

Company means Carpet Cleaning Hammersmith, the cleaning service provider.

Customer means the individual, business, or organisation booking the services.

Premises means the property or properties where the services will be carried out.

Services means carpet cleaning and any related cleaning services that the Company agrees to provide.

Agreement means the contract between the Company and the Customer for the provision of the Services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet cleaning and related services, which may include upholstery cleaning, rug cleaning, stain treatment, and other floor cleaning services, subject to availability and agreement.

The exact scope of the Services for each booking will be confirmed at the time of booking, based on the information provided by the Customer regarding the Premises, items to be cleaned, and any specific requirements.

The Company reserves the right to decline any booking that it reasonably believes to be unsafe, unsuitable, or beyond the capability of the Services normally offered.

3. Booking Process

Bookings can be made by contacting the Company during normal business hours or through any booking method made available by the Company from time to time.

The Customer must provide accurate and complete information about the Premises, access details, parking arrangements, items to be cleaned, and any relevant conditions that may affect the Services, such as severe staining, pet damage, delicate materials, or restricted access.

All bookings are subject to availability. The Company will confirm the date, time, and estimated duration of the visit. A booking is not considered accepted until the Company has provided confirmation.

The Company may request additional information, photographs, or a site visit prior to confirming certain bookings, particularly for larger or specialist jobs.

The Customer is responsible for ensuring that someone authorised is present at the Premises at the agreed time to grant access and review the work on completion, unless otherwise agreed.

4. Estimates, Quotes, and Pricing

Any price provided prior to inspection of the Premises will usually be an estimate based on the information supplied by the Customer. The final price may vary if the actual condition, size, or nature of the items to be cleaned differs from that described.

Where possible, the Company will provide a quote that sets out the charges for the agreed Services. The quote will normally specify whether it is a fixed price or subject to variation after inspection.

All prices are given in pounds sterling. Where applicable, prices will be stated as inclusive or exclusive of any relevant taxes, in accordance with current legal requirements.

The Company reserves the right to adjust its pricing from time to time. Any change in price will not affect confirmed bookings unless the scope of work is altered or misdescribed.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit.

The Company may accept payment by cash, bank transfer, card payment, or other methods specified at the time of booking. The available payment options will be confirmed in advance.

For certain bookings, including larger projects, commercial contracts, or out-of-hours work, the Company may require a deposit or full prepayment. Any such requirement will be communicated before confirming the booking.

If payment is not made on the due date, the Company reserves the right to charge reasonable late payment fees and, where applicable, statutory interest in accordance with UK law.

The Customer is responsible for all charges associated with their chosen method of payment, such as bank transfer fees or international transaction fees, where applicable.

6. Cancellations, Rescheduling, and Access

The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The specific notice period and any applicable cancellation charges will be confirmed at the time of booking and may vary depending on the type and scale of the Services.

Where a minimum notice period has been agreed, cancellations or rescheduling requests made within that period may be subject to a cancellation fee, which may include retention of any deposit paid.

If the Customer fails to provide access to the Premises at the agreed time, or if the Company is unable to carry out the Services due to circumstances within the Customer’s control, the Company may treat this as a late cancellation and charge a reasonable fee to cover costs.

The Company may cancel or reschedule the Services at any time due to reasons beyond its reasonable control, such as illness, severe weather, equipment failure, or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect loss suffered by the Customer as a result of the rearrangement.

7. Customer Obligations

The Customer must ensure that the Premises are safe and accessible for the Company’s personnel and equipment. This includes providing adequate lighting, power supply, and clear walkways to the areas to be serviced.

The Customer must secure valuables, fragile items, and personal possessions prior to the arrival of the cleaning team. The Company cannot accept responsibility for items left in areas being cleaned that are not removed or protected by the Customer.

The Customer must inform the Company of any known hazards at the Premises, including but not limited to loose wiring, damaged flooring, alarm systems, pets, or any previous treatments or products used on carpets and upholstery that may affect cleaning results.

The Customer is responsible for arranging any necessary parking or permits required for the Company’s vehicle. If paid parking is required, this cost may be added to the final invoice unless otherwise agreed.

8. Service Performance and Results

The Company will perform the Services with reasonable care and skill, in accordance with industry practice and any applicable regulations.

While the Company will use appropriate cleaning methods and products, results may vary depending on the age, condition, and type of carpets or upholstery, as well as the nature and duration of stains and soiling. For this reason, the Company cannot guarantee the removal of all stains or odours.

Certain stains, including but not limited to paint, dyes, permanent marker, heavy pet urine, and bleach damage, may be permanent and not removable by cleaning. The Company will not be held liable if such stains cannot be removed or improved.

The Customer should follow any aftercare instructions provided by the Company, including guidance on drying times and safe re-entry to cleaned areas. The Company will not be liable for damage or accidents arising from failure to follow such instructions.

9. Liability and Insurance

The Company holds appropriate public liability insurance and, where relevant, employer’s liability insurance for the provision of the Services.

The Company’s total liability to the Customer in respect of any loss or damage arising under or in connection with the Agreement shall be limited to the total price paid or payable for the specific Services in question, except where such limitation is prohibited by law.

The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

The Customer must report any issues, alleged damage, or service concerns to the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services, to allow inspection and, where appropriate, corrective action.

10. Damage and Wear

The Company will take reasonable care to prevent damage to carpets, upholstery, and other items. However, pre-existing wear, fading, loose fibres, weak seams, sun damage, and prior chemical treatments may increase the risk of damage during cleaning.

The Customer acknowledges that certain fabrics or materials may react unpredictably to cleaning, particularly where the Customer has not disclosed prior treatments or the material’s composition is not known.

Where the Company considers an item too fragile or unsuitable for standard cleaning methods, it may refuse to clean that item or proceed only with the Customer’s informed consent and acceptance of associated risks.

11. Waste Handling and Environmental Responsibilities

The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable UK waste and environmental regulations.

Any waste removed from the Premises, such as extracted debris from carpets or packaging from cleaning materials, will be disposed of responsibly following relevant industry practices.

The Customer is responsible for the proper disposal of any household or commercial waste not directly associated with the cleaning tasks carried out by the Company, unless otherwise agreed as part of a separate service.

The Company aims to use cleaning products that are effective while being mindful of health, safety, and environmental considerations. The Customer should inform the Company in advance of any allergies, sensitivities, or environmental preferences so that suitable products can be used where reasonably practicable.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day the Services are provided or within a reasonable timeframe thereafter.

The Company may request information or evidence to investigate the complaint, including photographs or access to the Premises. The Customer should cooperate fully to allow the Company to assess and, where appropriate, resolve the matter.

Where a complaint is found to be justified, the Company may, at its discretion, offer to re-clean affected areas, provide a partial refund, or take other reasonable remedial action.

13. Personal Data and Privacy

The Company will collect and process personal data about the Customer in order to manage bookings, provide the Services, and handle payments and communications.

Personal information will be handled in accordance with applicable data protection laws in the UK. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, process payments, comply with legal obligations, or with the Customer’s consent.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, extreme weather, power failures, transport disruptions, industrial disputes, acts of government, or public health emergencies.

In such circumstances, the Company may suspend the Services for the duration of the event or offer to reschedule the appointment. Any advance payments for Services not provided will be dealt with fairly, taking into account the nature and duration of the disruption.

15. Variation of Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will take effect when published or otherwise communicated to Customers and will apply to new bookings from that date.

For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law or mutually agreed.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement arising from them, shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

These Terms and Conditions, together with any written quote or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings.

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.

By booking Services with Carpet Cleaning Hammersmith, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.