Carpet Cleaning Hammersmith Privacy Policy

This Privacy Policy explains how Carpet Cleaning Hammersmith collects, uses, stores and protects personal data relating to our customers and prospective customers located in the Hammersmith area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Hammersmith customers and individuals who enquire about, use, or are interested in our carpet, upholstery and related cleaning services in the Hammersmith area. It covers personal data collected through our website, verbal and written communications, and during the provision of on-site services.

Data Controller and Responsibility

Carpet Cleaning Hammersmith is the data controller for the personal data it processes. This means we decide how and why your personal data is used and are responsible for complying with data protection laws when doing so. We are committed to handling personal data lawfully, fairly, transparently and securely.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as name, address, service address, and general location in the Hammersmith area.

Contact preferences and communication records, such as your preferred contact method and records of enquiries, bookings and complaints.

Service details, such as information about the property or premises where services are provided, access instructions, and details about the carpets, upholstery, or items to be cleaned.

Billing and payment information, such as invoice details and payment records. When payments are processed by third-party payment processors, we do not store your full card details.

Technical and usage information, such as limited device or browser information, and how you interact with our website, where applicable. This may include approximate location data derived from IP address.

Marketing and feedback information, such as your consent preferences, survey responses, and feedback on our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be by telephone, through a web form, or in person.

We may also collect personal data when we provide services at your property, such as information about the areas to be cleaned and any relevant access or safety notes.

Limited technical information may be collected automatically when you visit our website, such as IP address and basic device information, using standard logging or similar technologies.

Lawful Bases for Processing

We process personal data only when we have a lawful basis to do so under data protection law. Depending on the context, this may include:

Contract. We process your data where necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, schedule appointments, issue invoices, and manage your bookings.

Legal obligation. We process your data where required to comply with legal obligations, such as maintaining accounting and tax records.

Legitimate interests. We process your data where necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, keeping records of past work, and protecting our business from fraud or misuse.

Consent. We may rely on your consent for certain types of processing, such as sending you direct marketing communications by electronic means when required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our services, including responding to enquiries, giving quotations, scheduling and carrying out cleaning appointments, and managing follow-up visits.

To manage our relationship with you, including handling queries, complaints, service changes, and general customer care.

To process payments and maintain accurate financial and administrative records.

To improve our services, for example by analysing feedback and reviewing patterns of bookings and enquiries in the Hammersmith area.

To send you service-related communications, such as booking confirmations, reminders, and important updates about our services or terms.

To send optional marketing communications about our services where you have given consent or where we are otherwise permitted by law, and to honour your preferences and opt-out requests.

To protect our business, including preventing and detecting fraud, misuse of our services, or security incidents.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or, in limited cases, as independent controllers where required by law. These may include:

Service and technology providers, such as companies providing booking systems, customer management tools, cloud storage, website hosting, or communication services.

Payment processors and financial service providers that handle payments and financial transactions related to our services.

Professional advisers, such as accountants or legal advisors, where necessary for compliance, auditing or legal matters.

Public authorities, regulators or law enforcement agencies where required by law or where necessary to protect our rights or the rights of others.

Where we use processors, we ensure that they only process your personal data in accordance with our instructions, under appropriate contractual safeguards, and with suitable security measures in place.

International Transfers

Some of our service providers may be located outside the United Kingdom or may store data in other jurisdictions. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring the destination country offers an adequate level of data protection under applicable law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements. Retention periods will vary depending on the type of data and the context of the processing.

In general, we retain:

Customer and service records for a period necessary to manage ongoing or repeat services in the Hammersmith area and to respond to queries or disputes.

Financial and invoicing records for the period required by tax and accounting laws.

Marketing data until you withdraw your consent or object to receiving marketing, or until it is no longer needed for the relevant purpose.

When data is no longer needed, we will securely delete or anonymise it in line with our data retention and deletion procedures.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, and staff awareness measures. While we strive to protect your personal data, no system can be guaranteed completely secure, and you share information with us at your own risk.

Your Data Protection Rights

Under data protection law, and subject to certain conditions and exceptions, you have the following rights in relation to your personal data:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of your personal data.

Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it.

Right to restriction of processing. You can ask us to limit the processing of your personal data in certain circumstances.

Right to data portability. You can request that we provide you or a third party with certain personal data in a structured, commonly used and machine-readable format.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling, and you have the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us and provide sufficient information for us to confirm your identity and understand your request. We will respond in accordance with applicable data protection laws.

Complaints

If you have concerns about how Carpet Cleaning Hammersmith handles your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal and regulatory developments. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contacting Carpet Cleaning Hammersmith

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact Carpet Cleaning Hammersmith using your preferred communication method as made available on our official service materials.